Frequently Asked
Questions
If you have a query you may find the answer
to your question here. If it is not, then please contact
us for more information.
Q. Why use John Stuart Motor
Company?
A. John Stuart Motor Company prides themselves on the
excellent levels of customer service they achieve, this
compounded with finding customers their first choice
of car at the right price is why so many people are
switching to John Stuart Motor Company.
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Q. What happens if i don't
like the car when it arrives?
A. If the specification/condition of the car isn't how
it was described then you will be refunded your deposit.
However if the car is how John Stuart Motor Company
have described it and you change your mind once John
Stuart Motor Company have purchased the car for you
then John Stuart Motor Comapny will retain the £500
deposit to cover the costs incurred.
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Q. Will I pass finance?
A. Because John Stuart Motor Company uses lots of different
finance companies to get the best possible deals for
their customers they have a 97% acceptance rate no matter
of what your credit score is.
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Q. What will the APR be?
A. This depends upon your credit score but rates start
from 6.9% APR.
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Q. How long will it take John
Stuart Motor Company to find me my perfect car?
A. John Stuart Motor Company guarantee to offer you
a car within a maximum of 48 hours.
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Q. How much will my payments
be?
A. This depends on how much you borrow however payments
can be as low as £39.99 per month*
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Q. Do the cars come serviced?
A. Yes all cars sold through John Stuart Motor Company
are serviced and all will have an current MOT certificate
with them.
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Q. How much MOT will be on
my new car?
A. All cars bought on line have a full 12 month MOT
certificate.
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Q. Do the cars come taxed?
A. John Stuart Motor Company can arrange the tax on
your behalf, however because all our cars are very competitively
priced Road tax isn't included in the screen price.
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Q. How soon can I have my car?
A. We work to deliver your car within 7 working days
after the original order, however in some cases this
can be a lot sooner.
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Q. Do the cars come with a
warranty?
A. Yes all cars sold through John Stuart Motor Company
have a warranty.
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Q. Can I see a photo of the
car first?
A. In many cases we can e-mail a photograph of the car
before you order it although we do try to display the
vehicles on the website and provide you with a detailed
PDF of each vehicle listed.
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